Refund Policy

We inspect all returned items when they arrive at our facility. If your return is a result of an Installation error or defective product, we will refund the full cost of the merchandise and original shipping charges.

You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:

  • The time required for return shipping (up to 14 days)

  • Product inspection at our return facility (up to 10 business days)

  • Processing from your financial institution (up to 10 business days).

You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.

How are other refund types issued?

Refunds or credits can be issued for various reasons, and in different ways. 

Refunds to an Outside Payment Method (credit cards, debit cards, PayPal, etc.):
Refunds to an outside payment method can be issued to you only in relation to an Enviropro-solutions order. When a refund to one of these payment methods is issued, the credit is sent to the appropriate financial institution. The time it takes for it to become available depends on their specific processing timeframes. 

For more information contact